FAQ

FAQs

1. What is In You Glow?

In You Glow is a self-tanning pouch designed to enhance and prolong your tan. Simply get into the pouch after you've tanned to enjoy a deeper, more even glow.

2. What is the pouch made of?

Our pouch is made of a high-quality fabric blend, consisting of 50% cotton and 50% polyester, with a thread count of 200TC.

3. How do I use the In You Glow pouch?

After applying your self-tanner or sunbathing, step into the In You Glow pouch and relax for a while. The fabric helps to develop and maintain a more even and lasting tan.

4. How do I care for my In You Glow pouch?

To maintain the quality of your pouch, wash it in cold water on a gentle cycle and tumble dry on low. Avoid using bleach or fabric softeners.

5. How much does shipping cost?

Shipping is a flat rate of £1, regardless of the order size. We use Evri for all deliveries.

6. How long will it take to receive my order?

Orders are typically processed within 1-2 business days and shipped via Evri Delivery times may vary, but you can expect your order within 3-5 business days after dispatch.

7. Can I return my In You Glow pouch?

We only accept returns under exceptional circumstances, such as manufacturing defects. If you believe you have a valid reason for a return, please contact our customer service team.

8. What if my pouch arrives damaged?

If your pouch arrives damaged, please contact our customer service team immediately with photos of the damage, and we will arrange a replacement or refund as appropriate.

9. How can I contact customer service?

You can reach our customer service team via email at hello@inyouglow.com during our business hours, Monday to Friday, 9 AM to 5 PM.

10. Do you ship internationally?

At this time, we only ship within the UK. We are working on expanding our shipping options and hope to offer international shipping in the future.

11. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.

12. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.

13. Is the In You Glow pouch available in different sizes?

Currently, the In You Glow pouch is available in a standard size designed to fit most users comfortably. We are exploring options to offer different sizes in the future.